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Digital Product Manager

Job Description

Join a team leading the development and delivery of products required to meet user goals. This role will give you the opportunity to obtain a broad range of product management experience through discovery to live service and the ongoing lifecycle. 

This is a fast-paced, complex delivery environment with a wide-range of stakeholders including business partners, service owners, delivery partners and industry suppliers.

Purpose of the role:

You'll work with the Associate Product Manager and Associate Delivery Manager to plan, deliver and support services following the GDS Service Standard. The primary responsibility will be to assist in the planning and development of services at various stages of their lifecycle.
There will be opportunities to attend training courses, join government communities and engage with other product managers across other departments.


  • Work with product owners, delivery managers and suppliers and the Head of Digital Services on the delivery and continuous improvement of digital products and services, ensuring their ongoing success.

  • Assist with the creation of clear, concise user stories with acceptance criteria and definitions of success.

  • Maintain knowledge of the changing digital and technology landscape and the opportunities they provide to improve the delivery of services.

  • Line manage and lead an Associate Product Manager and Associate Delivery Manager.

Key skills:

  • Ability to demonstrate the successful operational delivery of a new digital service and how skills were used to re-iterate and improve the product through its lifecycle.

  • Practitioner level knowledge of the GDS Service Standards and how to apply them to building a service.

  • Practitioner level awareness of agile methodology and how this relates to the delivery and development of a product based on user needs.

  • Strong verbal, written and visual communication skills

  • Evaluate and solve problems creatively and think laterally.

  • Gather evidence and data, present them succinctly and use them to inform decisions appropriately.

  • Experience or knowledge of the process of designing and digitising services in a user-centric and evidence-led way.

  • Able to empathise with the needs of users, colleagues and stakeholders, and to balance and prioritise competing needs effectively when required.

  • Appreciation of good design and experience of building intuitive user interfaces.

  • Good organisational and analytical skills.