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Performance Analyst

Job Description

Performance analyst needed to join a large Central Government department on a mission critical programme. This role is a 6 month contract, remote working, Inside IR35 and is to start ASAP.

Your role:

  • Analyse data and use this analysis to create compelling evidence-based and actionable data stories to share with stakeholders to drive data driven decisions

  • Facilitate workshops to build, develop, educate and implement Performance Frameworks and Measurement Frameworks

  • Design and implement digital performance dashboards that support decision making and increase visibility on the performance of delivery projects

  • Develop, contribute and maintain Key Performance Indicator frameworks, setting these with the project teams and stakeholders

  • Work with project teams to identify, implement and validate appropriate analytics tools against developed performance measurement frameworks

  • Inform the iterative design of the service or product using data in order to ensure effectiveness, efficiency and accuracy

  • Align with user experience colleagues and interrogate qualitative and quantitative data to inform change

  • Make sure data and analysis is of high quality and accuracy, and work with a variety of qualitative and quantitative data

  • Understand different data sources, including web analytics, user feedback and other MI sources to provide a holistic analysis of the data to provide data driven decisions

  • Ability to communicate effectively with people who have differing levels of IT knowledge/skill

  • Ability to work collaboratively with other areas of Quantitative research to develop an understanding of internal projects and services

  • Gain required project knowledge by reading documentation and attending meetings and workshops

  • Develop forecasts and building predictive and customer focussed models


Skills & Technologies:

  • Strong experience and knowledge of performance analysis on large scale/multi project environments.

  • Understanding of software development life cycles and associated processes

  • Experience of working within an Agile Delivery team

  • Knowledge / Experience working within an User Research team

  • Experience using visualisation tools to provide stakeholders performance insights

  • Experience using Splunk, Google Analytics and Google Tag Manager