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Performance Analyst

Job Description

We're hiring a Performance Analyst who has strong experience working within UCD programmes and strong capability within User Behaviour. This role is remote working, Inside IR35 and will be working with a large Central Government department. 

Your role:
  • Analyse data and use this analysis to create compelling evidence-based and actionable data stories to share with stakeholders to drive data driven decisions
  • Facilitate workshops to build, develop, educate and implement Performance Frameworks and Measurement Frameworks
  • Design and implement digital performance dashboards that support decision making and increase visibility on the performance of delivery projects
  • Develop, contribute and maintain Key Performance Indicator frameworks, setting these with the project teams and stakeholders
  • Work with project teams to identify, implement and validate appropriate analytics tools against developed performance measurement frameworks
  • Inform the iterative design of the service or product using data in order to ensure effectiveness, efficiency and accuracy
  • Align with user experience colleagues and interrogate qualitative and quantitative data to inform change
  • Make sure data and analysis is of high quality and accuracy, and work with a variety of qualitative and quantitative data
  • Understand different data sources, including web analytics, user feedback and other MI sources to provide a holistic analysis of the data to provide data driven decisions
  • Ability to communicate effectively with people who have differing levels of IT knowledge/skill
  • Ability to work collaboratively with other areas of Quantitative research to develop an understanding of internal projects and services
  • Gain required project knowledge by reading documentation and attending meetings and workshops
  • Develop forecasts and building predictive and customer focussed models

Skills & Technologies:
  • Strong experience and knowledge of performance analysis on large scale/multi project environments.
  • Understanding of software development life cycles and associated processes
  • Experience of working within an Agile Delivery team
  • Knowledge / Experience working within an User Research team
  • Experience using visualisation tools to provide stakeholders performance insights
  • Experience using Splunk, Google Analytics and Google Tag Manager