Join a large Central Government department to help improve digital services for millions of UK citizens.  Must have strong qualitative and quantitative research experience in an agile environment.  Ideally from public sector background but will consider applicants from large companies too.


You will:

• Work with agile teams to develop and advocate appropriate research strategies within their project area, with the goal of understanding user needs for services, and continually improving services.

• Develop recommendations based on a variety of research outcomes, evaluate those outcomes to inform the product or service decision.

• Be accountable for the end-to-end delivery of research, developing and delivering research that considers the time & budget vs outcomes perspective.

• Incorporate into recommendations and insights, evidence that focuses on user behaviour and experiences of departmental services.

•  Conduct user research using a range of research methods, selecting the appropriate method, both qualitative and quantitative, depending on the requirements of the programme.

Experience: 

• Research

• Strategic insight

• User centred agile and design practices

• User centred analysis

• Experience of doing research for internal applications for large private organisations or Government departments

• Experience of doing research for mobile related user needs/problems

• Experience of doing user research with Digital Workplace solutions context