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Service Designer needed to join a large Central Government department on mission critical projects which follow the GDS Framework.
In this role, your work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government.
Skills:
Agile working. You have experience of working in agile, including an awareness of agile tools and how to use them. You can advise colleagues on how and why agile methods are used and be able to provide a clear, open and transparent framework in which teams can deliver. You can adapt and reflect and be resilient. You have the ability to see outside of the process.
Communication skills. You can listen to the needs of technical and business stakeholders, and interpret them in a way that is clear for both audiences. You know how to manage stakeholder expectations. You can be flexible and you are capable of proactive and reactive communication.
Digital perspective. You are responsive to changes in technology, adapting your approach accordingly. You can make decisions to meet user needs in the government context. You understand the importance of assisted digital and can design services and make decisions to meet users needs.
Evidence- and context-based design. You can absorb large amounts of conflicting information and use it to produce simple designs.
Prototyping. You approach prototyping as a team activity, actively soliciting prototypes and testing with others. You can establish design patterns and iterate them. You can use a variety of methods of prototyping and choose the most appropriate ones.
Prototyping in code. You can write HTML and add new tags.
User focus. You know how to collaborate with user researchers and can represent users internally. You understand the difference between user needs and the desires of the user. You can champion user research to focus on all users.
