Join a team providing digital delivery to transform services, support new models of care and drive efficiencies that will allow more time and resources to be spent on those most in need.
As a Service Designer, you will be part of a multidisciplinary team interacting with policy-makers to design and deliver effective user focused services. As this is a new team, the role will require flexibility, adaptability and resilience, with the precise nature of roles shifting based on experience and initial scoping work. You will be joining a friendly team that has a reputation for driving digital innovation.
Responsibilities:
Working with policy teams to analyse failure within services and identify root causes for that failure
Identify opportunities for cost reduction and improvement within an existing service
Understanding user needs and identify where separate interactions within the health and care system should act as one service that meet that need
Understanding the existing supporting system of a service and design targeted improvements to that system to accommodate the new service both digital and process based
Create and rapidly iterate service prototypes
Identify and design new cross government service patterns and standards.
Working closely with policy teams, product managers/service owners, user researchers producing service prototypes and influencing product direction. Presenting findings and related design/business recommendations to senior decision makers
Supporting a service design community across the Health and Care system to share knowledge and increase the standard of digital delivery
Providing guidance, mentoring and training in service design across the team and ALB network and contributing to capability raising
Your skills and experience:
Have a design related degree, or relevant industry experience
Be able to sketch and prototype on paper and in HTML
Be able to work quickly in an agile environment
Be able to explain ideas in a way that other people understand
Know how to interpret user research
Understand how form and function work together
Be able to write for user interfaces
Explain design decisions and be able to represent a service at a service assessment
Assess a service and give constructive feedback
Collaborate on designs with a developer
Engage the whole multidisciplinary team with the design process, including policy teams and other non-digital specialists
Proven experience working with data, from gathering and analysis through to design