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User Researcher

Job Description

We are looking for an outstanding Senior User Researcher, who can make a positive impact, and who wants to contribute to the most demanding and exciting new digital service for the UK Government.

You have a strong research background, with experience in the full range of User research and design methods and the ability to translate research findings into actionable recommendations and be ready to quickly get to work in an agile multidisciplinary team.

Specifically, for the current assignment, you need to have experience working closely with Service Design and Data Science teams, preferably within government.

Your Role:

  • Lead on research projects, working with a wider team of Designers, Analysts and Developers to help define and deliver the best methodology to address the specific needs in producing a responsive digital service

  • Familiarise yourself with the project’s user research work to date and devise a strategy of moving the work forward

  • Plan, design and conduct user research sessions, including guerrilla testing, user testing, focus groups and workshops, persona creation and card sorting on a regular basis, testing both high-level concepts, and aspects of the service as it is designed and developed, and developing and maintaining a picture of the users

  • Collaboratively analyse the findings of user research to identify common themes and points of user contention and provide actionable recommendations to the relevant team members.

  • Apply knowledge in human factors, ethnography, and the user-centred design process to product and service design in an iterative development environment

  • Use findings of user data to work closely with designers and analysts to iterate the developing service

  • Manage business relations with usability and market research agencies to support necessary research processes

  • Support the learning and development of less experienced and trainee User Researchers within the team

  • Thrive working in an agile environment, using your own creativity, resourcefulness and initiative to maximise the quality of user research and its impact on the service development

  • Be visible within the team and be able to engage, build trust and energise a team culture that is responsive to the findings of user research.

Your skills and experience:

  • At least 5 years of practical experience of qualitative research methodologies, in terms of design, execution and analysis

  • Experience in taking a lead User Researcher role within a team, setting research direction and mentoring junior research colleagues

  • Demonstrable knowledge, experience in and passion for web user centred design practices.

  • Proven experience of gathering user requirements for web based services.

  • Proven experience of managing, executing and analysing usability test and research sessions.

  • Proven experience of working in an agile development environment with User Experience teams, designers and developers to create new digital products and services.

  • Experience of audience modelling and developing design personas.

  • Demonstrable experience working closely with Service Design and Data Science teams