Back to Job Search

User Researcher

Job Description

Join a large Government department to work on public facing services to help UK Citizens.  Must have previous experience working in large central Government departments.

As a User Researcher you will work independently to plan and carry out research projects from preparation through to sharing of research outcomes. You will make use of the most appropriate research methods and tools to turn research insights into recommendations that align with the department's goals and/or delivery outcomes. You will also be responsible for communicating with the users and championing core research principles to team members. 

Finally, you will test high level and specific aspects of a service, presenting the research findings to help gain consensus and take action based on research finding. You will have the support of experienced User Researchers within the practice, but will be expected to lead within the scope of your work.


  • Conduct User Research - Plan and conduct user centric and evidence based research activities.

  • Generate Insights - Convert research data into clear findings.

  • Develop Research Strategy - Develop appropriate research strategies and its approach.

  • Inclusive Research - Include a spectrum of users in appropriate research activities, and advocate for product values internally.

  • User centred and Agile practices - Conduct user centred design practice and work with commitment to agile and continuous iterative approach.


  • Previous experience of working for a government department.

  • A degree or professional qualification in Market Research/Social Science/Research Human Computer Interaction/Usability/Cognitive Psychology/ or related field or equivalent professional experience.

  • Knowledge of Government Digital Standards