Desktop Support Specialist

London
£50k - £60k

The Desktop Support Specialist is responsible for providing technical assistance for employee’s via phone, email, and other channels as appropriate. You'll focus on user/client questions and requests for assistance by recording, categorizing, diagnosing and recommending solutions to problem situations described in multiple platform environments, in a timely manner.

 

Using fundamental troubleshooting skills and technical knowledge to isolate, analyze, and provide resolution to customer issues. Also, they will mentor and guide junior members of the team, sharing their experience and training junior members in key skills.

What You’ll Do:

 

  • Provide ‘in office’ ‘hands on’ IT support on a daily basis. • Provide global remote support to other offices as required.

  • Own the office from an IT perspective, understanding all aspects of how technology is used and how IT can support and enhance it.

  • Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.

  • Avoiding service interruptions by performing system installations, updates, and maintenance.

  • Preparing training manuals and FAQ materials for easy-access end-user guidance.

  • Documenting processes and maintaining service desk records.

  • Making recommendations to optimize IT performance and to prevent future problems.

  • Collaborating with internal departments to ensure that IT needs are met.

  • Maintain records of hardware, software, and network inventory via asset management systems. • Maintaining a good working knowledge of the offices predicted hiring vs equipment stock vs supply chain .timescales to ensure a constant delivery level.

 

Required Qualifications:

 

  • 5+ years of experience in customer/deskside support, directly supporting Desktops and Laptops and common desktop applications.

  • Windows administration and Active Directory experience.

  • G Suite / Google Workspace administration experience.

  • Mac OS, Apple hardware support.

  • Working knowledge of networking, switching, patching, Meraki hardware.

  • Working knowledge of device management solutions, InTune, Jamf Pro, Meraki

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