Key Responsibilities:
- Plan, design, and conduct user research using a variety of qualitative and quantitative methods.
- Engage with users to gather insights, identify pain points, and validate service designs.
- Work closely with Service Designers, Content Designers, and Product Teams to ensure research findings directly influence service improvements.
- Present user research findings clearly and persuasively to stakeholders at all levels.
- Ensure research aligns with GDS standards, accessibility guidelines, and transformation objectives.
- Use data and insights to support decision-making and improve user experience across multiple services.
- Advocate for user needs and contribute to a user-centered approach within multidisciplinary teams.
Required Skills & Experience:
- Proven experience as a User Researcher in a central government setting.
- Strong knowledge of GDS Service Standards and Government Digital Service (GDS) research principles.
- Experience planning and conducting user research across complex digital services.
- Ability to analyse and synthesise research findings to inform service design and decision-making.
- Understanding of accessibility, inclusivity, and ethical research practices.
- Excellent stakeholder management and communication skills.