We’re seeking a Senior User Researcher with a strategic mindset and hands-on expertise in researching internal users, specifically developers and platform engineers, to inform service and platform design.
Key Responsibilities:- Lead user research activities across agile teams, focusing on internal technical audiences.
- Develop and execute strategic research plans aligned with delivery goals.
- Conduct qualitative and quantitative research using appropriate methodologies.
- Translate insights into actionable recommendations for service and platform improvements.
- Collaborate with product managers, designers, and engineers to embed user-centred thinking.
- Extensive experience as a user researcher in public sector projects.
- Strong track record of researching internal users such as developers and platform engineers.
- Ability to take a strategic approach to research planning and delivery.
- Skilled in stakeholder engagement and presenting findings to senior audiences.
- Familiarity with GDS standards and agile delivery environments.