Job Title:
Interaction Designer – Digital Forms
Location:
Telford, United Kingdom (Hybrid)
Rate:
£400 p/d (Umbrella Only)
Contract:
6 months
Role Overview
This role will support a newly established digital design team working alongside an existing digital forms delivery team. The primary focus is to digitise up to eight paper-based (print and post) forms into digital journeys.
Due to tight delivery timelines, the team will need to onboard quickly and work at pace, supported by experienced, embedded colleagues. Multiple forms (digital journeys) will be worked on concurrently.
The digital forms will be designed and delivered using GDS design standards and patterns, but outside the full GDS digital service lifecycle. As such, the team must be comfortable making informed design judgements, working closely with HMRC stakeholders, and determining when solutions are “good enough” for delivery.
This role requires confidence in applying GDS standards, while also being flexible and pragmatic in delivery.
Key Responsibilities
- Design user-centred digital journeys for forms being migrated from print and post to digital.
- Define and improve user interactions at both journey and individual component level.
- Help users complete tasks quickly and accurately, ensuring a positive end-to-end experience.
- Develop designs based on evidence of user needs and organisational outcomes.
- Interpret and apply evidence-based user research to inform design decisions.
- Ensure interfaces are intuitive, accessible, and easy to navigate.
- Work collaboratively with user researchers, content designers, service designers, performance analysts, developers, policy teams and legal teams.
- Work with product managers, digital service managers, business analysts and user researchers to refine services in response to policy, legislative, technical or user changes.
- Actively collaborate with HMRC stakeholders throughout design and delivery.
Skills & Experience Required
- Proven experience as an Interaction Designer working on digital services.
- Strong knowledge of GDS design standards and patterns.
- Experience designing digital forms or transactional services.
- Confidence working outside the full GDS service lifecycle and making pragmatic design decisions.
- Experience using the GOV.UK Prototype Kit.
- Basic working knowledge of HTML, including understanding tags, attributes, and copying/pasting code.
- Strong collaboration and communication skills.
- Ability to work at pace in a delivery?focused environment.
