Key Responsibilities:
- Plan and conduct user research activities aligned with department standards.
- Engage with user groups to gather qualitative and quantitative insights.
- Design and execute surveys, interviews, and usability tests.
- Analyze findings to identify patterns and barriers to access.
- Produce actionable recommendations and present findings to stakeholders.
- Ensure compliance with GDPR and security protocols.
Essential Skills & Experience:
- Proven experience as a User Researcher in government or large-scale digital projects.
- Strong understanding of Government Digital Service (GDS) principles.
- Expertise in qualitative and quantitative research methods.
- Ability to synthesize complex data into clear insights and reports.
- Familiarity with accessibility standards and inclusive design.
- Excellent communication and stakeholder engagement skills.
Desirable:
- Previous experience with government departments.
- Knowledge of authentication systems.
- Understanding of mobile app adoption challenges in public services.