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Service Now TA/ Consultant

Job Description

We're hiring an experienced, SC Cleared, ServiceNow TA/ Consultant to join a large Central Government department on a mission critical programme. This role is remote working, to start ASAP. This programme is aligned to a Communications and security application and requires experience with Java/ cloud-based products and excellent stakeholder management.

You will: 

  • Undertake structured analysis of technical issues, translating this analysis into technical designs that describe a solution.

  • Be consulted about design and provide design patterns.

  • Identify deeper issues that need fixing.

  • Look for opportunities to collaborate and reuse components, communicating with both technical and non-technical stakeholders.

Skills needed for this role: 

Bridging the gap between the technical and non-technical. You can speak on behalf of technical teams and facilitate relationships with indirect stakeholders.

Governance. You understand how governance works and what governance is required. You can take responsibility for the assurance of parts of a service and know what risks need to be managed.  

Making and guiding decisions. You can make decisions characterised by managed levels of risk and complexity and recommend decisions as risk and complexity increase. You can resolve technical disputes between peers and indirect stakeholders, taking into account all views and opinions.  

Strategy. You can apply strategy, using patterns, standards, policies, roadmaps and vision statements. You can challenge them and provide guidance.

Turning business problems into technical design. You can design systems characterised by managed levels of risk, manageable business, and technical complexity and meaningful impact. You can work with well understood technology and identify appropriate patterns. 

Understanding the whole context. You can understand trends and practices outside your team and how these will impact your work. You can see how your work fits into the broader strategy and historical context. You can consider the patterns and interactions on a larger scale.