Pete Hills
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Pete Hills

Principal ConsultantSpecialising in User-Centred Design

​Pete is highly experienced at scaling agile tech teams to deliver digital and technology transformation across the public sector. Pete specialises in User-Centred Design: Service Design, User Research, Content Design, Interactive Design and UX / UI Design.

Hanover are proud to support a range of UK Government Departments in their mission to deliver digitised, optimised, public services for the benefit of UK Citizens through consulting and team building.

Our services are available through the following frameworks:

  • G-Cloud

  • DOS

  • Bloom/NEPRO 3

  • PSR

  • "I worked as a Hanover associate on a complex central government technology project. The working relationship with them was over a sustained period of time and I always found them to be supportive and knowledgeable, both on the associate and project side. They understood the complexity of the technical project I was landing into and it was a great fit for my skills, resulting in the right outcome for the client."


    Software Engineer

  • ​"Unlike other recruiters, Hanover treats contractors like human beings, rather than revenue-generating commodities! I would not hesitate to recommend their consultants"


    Project Manager

  • ​"Hanover were clear, friendly and straightforward. Their intuition about roles suited to me was excellent and now I love my job!"


    SEO Analyst

  • ​"My biggest appreciation of Hanover is that they helped me believe in my own work. It completely paid off and I got the job!"


    Digital Designer

  • "What especially impressed me was that Hanover truly listened to what I was looking for and what my expectations for career progression were."


    UX Designer

  • ​"Not only were Hanover great to deal with but they also followed up with me when I started in my new job to see how I was settling in." 


    System Admin

  • Software Engineer
  • Project Manager
  • SEO Analyst
  • Digital Designer
  • UX Designer
  • System Admin
  • Technical
    Senior Web Ops Engineer

    This role is to provide technical engineering capability for the Web Operations team, responsible for supporting production systems and working with Agile development teams to delivery new services in a highly available and supportable configuration using DevOps processes and tooling providing. The Senior DevOps Engineer will have strong technical skills in the appropriate technologies to support the delivery of secure infrastructure required. Skills Required: Strong experience of creating and support AWS technologiesDeploying, managing and scaling applications on KubernetesExperience in working in DevOps and Agile environmentsAutomation tooling (e.g. Terraform, Ansible or Puppet)Scripting/Programming experience (E.g. Python, Java, Go) Project Overview: This project is focused on delivering new infrastructure improvements to implement new infrastructure solutions using cloud technologies, which includes developing a new FTP solution, refining and improving AWS security controls and looking to further migrate on-premise infrastructure to AWS.  

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  • User-Centred Design
    User Researcher

    A remote User Researcher is needed to plan, design and carry out research activities with users that help teams get a deep understanding of the people that use government services.  Skills needed:    Analysis and synthesis. You understand how to apply basic techniques for the analysis of research data and synthesis of findings. You know how to involve your team in analysis and synthesis. You can present clear findings that colleagues can understand and use.   Inclusive research. You understand the diversity of users of government services and the need to make services usable and accessible for everyone. You can work with colleagues to include many kinds of users in appropriate research activities.    Research skills. You understand and have experience of basic user research methods. You know when to use those methods and how to apply them correctly. You know how to involve your team in research activities.    Society and technology. You understand the social and technological context for government services. You can align user research activities to help your team understand changing user behaviour.    Technical understanding. You have some knowledge of the technologies used to build and operate digital services. You understand the different technical roles in a digital team.    User-centred and agile practices. You understand and have experience of a range of user-centred practices. You know how to work with colleagues to plan and do continuous user research in a multidisciplinary team.

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  • Product & Delivery
    Senior Networks Product Manager

    The Senior Networks Product Manager is a role within the Infrastructure Product portfolio. You will manage one or more Networks Product Teams working with multi-disciplinary business areas and stakeholders.    Opportunities to achieve professional level qualifications are available in this role including in commercial and IT Service management, including:   ITIL   CIPS   Strategic Decision Making   Leadership Skills Your responsibilities: Maintaining the road-map for Networks products, ensuring alignment to the Networks Product Owner’s portfolio level road-map and the needs of the business.Managing the quality of Networks products, including continuous service improvement, ensuring that they meet the needs and expectations of the wider business.Ensuring alignment to policies and processesDefining and creating approaches to product management, implementing ways of working and coaching the Networks Product Team.Directing the Networks Product Team on which tools or methods to use at each stage of the product lifecycle to meet the needs of the end users across multiple channels and providing insight on how user needs may change overtime.Managing the day-to-day operation of the Networks Product Team, leading programme management activities and meeting agreed SLAs/OLAs and the necessary business and IT Service Management processes. Anticipating problems and implementing mitigations to defend against them, articulating problems and helping the Product Team to resolve the problems.Monitoring and reporting on the development and maintenance of products, operational risks and issues, escalating up to the Networks Product Owner as needed.Your skills and experience:Product Ownership User Focus Life-cycle perspective Agile Working Problem Ownership Managing a Quality Service    Seeing the Big PictureDelivering at Pace  

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  • Product & Delivery
    Operational Service Delivery Manager

    Work on one of the Government’s key digital services, whose primary objective is to deliver excellent services. This position requires close collaboration with a range of delivery partners and suppliers, so are looking for an organised, adaptable and motivated individual with good customer service skills and demonstrated technical understanding to ensure that the new elements of the Service meets the needs of citizens and local authorities. You’ll work closely with the Digital Delivery Lead to organise and plan work, liaising with technical colleagues, policy leads and key stakeholders to understand and continuously improve these new services and products. Responsibilities: Manage the day-to-day running of the new Service including operational, technical and website support.Ensure enhanced service support arrangements are effectively implemented in advance of major events.Work with the team to identify and deliver enhancements to the service.Obtain advice and support from technical specialists, e.g. information assurance and security colleagues to ensure service meets appropriate technical and security standards.Support on risk management and contingency planning.Ensure appropriate operational documentation is in place and regularly reviewed.Ensure the accurate production of statistics and data Prioritise and manage multiple incidents and issues at one time.Represent the digital service at relevant governance meetings consisting of a number of key stakeholders.Your skills:experience in delivering digital projects and productsexperience using a range of agile project management methodsability to build strong relationships with a wide base of stakeholdersability to direct and coordinate suppliers and partners in the delivery of an effective and efficient service.ability to investigate problems in systems, processes and services and contribute to the implementation of remedies and preventative measures.ability to identify service improvements and opportunities to make processes simpler and more efficientability to analyse and draw conclusions from datagood written and verbal skills and a strong customer service ethosability to communicate between the technical and non-technicalability to work independently, managing and prioritising tasks effectivelystrong planning and organisation skills

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  • User-Centred Design
    Senior Digital Communication and Engagement Manager

    This role will be responsible for developing and executing communications goals, strategies and campaigns that align with our business goals. You will work directly with our Business Management team, our Portfolio team, and our Senior Leaders. All will support you with the drive to achieve results for our business area. You will be part of a team who are ambassadors for our customers and mission.Your role: take complex language and diagrams and make them simple to understand using a range of channels and techniquesengage Digital Group colleagues on our vision and priorities, help manage complex change, and involving colleagues in shaping our organisation.create infographics/visuals to help tell our D&A of what we are delivering and working towardsbreak down complex diagrams, information, language to create products that fit multiple communication channels across the business – focusing on our D&A story in a clear, concise way, that is easy for everyone to understand.create a clear roadmap for all our stakeholders to show the journey of a piece of data throughout our D&A teams and processes.take a complex topic and communicate it simply and clearly, adapting for different audiences where needed.develop and manage relationships with project stakeholdersdevelop and apply content and format strategiesscoping, commissioning, writing, editing, and publishing digital content across all channels (web, mobile, social media)accountable for delivering content assets that are accurate, timely, high-quality (based on insight and outputs of user testing, relevant to audience, easily understood, SEO optimised) and to the department’s stylemaking sure appropriate policy and legal checking within other parts of the customer organisation happens, content is published quickly and efficientlymonitoring the performance of content and tools and work with the Product Manager and a multi-disciplinary project team to understand user behaviours and feedbackidentifying ways to improve the content and to iteratively improve the productSkills required:extensive experience of writing for the web, internal newsletters, external presentations, and articles, with proven ability of creating content that is accessible and usableexceptional skills in convincing people that user needs, and a usable approach is the only way to present informationproven experience in using metrics and user feedback to define/refine contentproven experience of working within a web application development environment, proficient in writing, picture sourcing and editingexperience in choosing the best format for displaying information to the userexperience in working with content publishing systems

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  • IT Operations
    Senior Infrastructure Engineer

    Your role will provide technical leadership, guidance, and support for the broader Cloud community to embed high performance and delivery-focused outcomes. Main Duties:Provide Cloud technical leadership to project delivery teams, identifying and selecting appropriate technical solution based on user needs and business requirementsProduce and assure Cloud technical designs based on business needs and providing justification for decision-making in chosen technical designAnalyse the impact of Cloud technical choices on business processesHorizon scanning and continuous research on emerging Cloud principles and best practicesLead on developing, implementing, enhancing and managing technical Cloud practices into wider teamsEnable the reuse of patterns, tools, and components across the Cloud professionCollaborate with the Architecture community to ensure that solutions align with target architectures and technology roadmapsAssure that Cloud technical solutions follow all agreed processes and best practises, particularly around security and governanceContribute to the overall technology strategy and roadmap for both individual projects and ITContributing to decisions and directions in a collaborative team environment, including but not limited to estimations, product planning, user stories (requirement) creationActively participate in Team and Agile Scrum meetingsApplying a continuous improvement mindset to identify and explore opportunities to improve processes and ways of workingEngage with Leads across IT, to drive the department strategic vision and collaborate on wider initiativesPro-actively apply HMG IA technical security controls according to ISO 27001 & the Security Policy Framework (SPF)Your experience: Expert knowledge and experience with cloud providers such as Azure (preferred), AWS, or Google CloudSignificant knowledge and experience with Infrastructure-as-Code approaches to managing cloud resources (Terraform)Excellent knowledge and proven experience implementing continuous integration (CI) and continuous deployment (CD) processes and tools, including pipeline design and administrationDemonstrable experience in service support including troubleshooting and incident resolutionExtensive experience of working within agile teams for rapid deliveryDetailed understanding of security in cloudExperience with modern delivery models such as Scrum and AgileExperience of monitoring and logging tools such as Dynatrace, Azure applications insights and log analytics

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  • Data
    Data Engineer

    Highly experienced Data Engineer needed for high profile Government Department.  Must be based in the UK and be eligible for SC Clearance. Hybrid position with 2 days in London. You have the following technical skills;  Strong AWS experience (ideally including Lambda, Glue, Redshift, Sagemaker, IAM, Athena, EC2, Kinesis, Cloudwatch, Cloudtrail) Python, SQLDevOps background with good knowledge of cloud based IAC technologies. Terraform or serverlessGit as version controlFamiliar with CI/CDAny exposure to Machine Learning is a bonus

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  • Product & Delivery
    Digital Product Manager

    Central Government department requires an experienced Digital Product Manager for manipulating data, analysis reporting, change tracking and stakeholder management. Your experience:  Technical knowledge and experience of government and commercial telecommunications networks, products, systems and services, and their lifecycle evolution from analogue to modern IP/Ethernet.Ability to work autonomously as well as part of a team and form effective partnerships, with multiple external and internal stakeholders, including Managed Service Providers, site managers, end system owners etc, to manage change on telecommunications products, services and circuits.Ability to extract and manipulate data in MS Office applications and dedicated applications and present this data to show current baselines, change over time and to present the information in a format to help inform stakeholder decision making.Desirable:Experience of identifying risks, issues, assumptions, dependencies and opportunities within a telecommunications product or service.Experience of working with multiple external and internal stakeholders, including Managed Service ProvidersManage change on telecommunications products, services and circuits.Experience of understanding the financial aspects of in-service products, circuits and services and forecasting how these may change through life

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  • User-Centred Design
    Lead Content Designer

    Lead Content Designer required for a hybrid role with an exciting Central Government department. Your role:Work on a single piece of content or on the end-to-end journey of a service to help users complete their goal. May involve the creation of, or change to, a transaction, product or single piece of content that stretches across digital and offline channels. An expectation that appropriate content is shown to a user in the right place and in the best format; start from discovery and working closely with user researchers, service designers and interaction designers. Develop content strategy and solutions for large-scale problems and high-profile events. Take responsibility for content quality; write and map user stories; review the work of others to assure quality.Typical Skills: Understand the role of content in multidisciplinary teams and be able to articulate this and advocate for it. Build and create a variety of different prototypes, from paper sketches to coded prototypes, choosing the most appropriate option to visualise content in context for different audiences.Negotiate with and influence stakeholders and manage relationships effectively.Help lead the design and implementation of strategies, evaluating their impact and progress to make sure business objectives and the needs of users are being met.Collaborate with user researchers and performance analysts to advocate effectively for users, understanding the different types of user research, evidence and data and how they’re used at different stages of a product development.Deep understanding of end-to-end journeys and how content is affected within this journey, being able to identify where journey fixes or content improvements need to be made.Principle Point of Contact for Delivery Agencies to access and engage with the TEL facility iot to optimise their use of trg product of content.Project manage development of new training content or material in response to trg demand.Perform Learning Analytics (LA) on current and future capability data to identify trends in learning behaviours of staff and students.Lead on the development of novel capabilities and courseware through pilots and proof of concepts investigating technical and learning suitability for students and staff.Generate Business Cases and Statement of Requirements Experience:Experience in generating online learning content and/or managing the creation of online learning content.Experience in publishing content via a Learning Management SystemDesirable:Experience with MoodleExperience with Learning Interoperability Technologies including LTI/AICC/SCORM

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