Pete Hills
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Pete Hills

Principal ConsultantSpecialising in User-Centred Design

​Pete is highly experienced at scaling agile tech teams to deliver digital and technology transformation across the public sector. Pete specialises in User-Centred Design: Service Design, User Research, Content Design, Interactive Design and UX / UI Design.

Hanover are proud to support a range of UK Government Departments in their mission to deliver digitised, optimised, public services for the benefit of UK Citizens through consulting and team building.

Our services are available through the following frameworks:

  • G-Cloud

  • DOS

  • Bloom/NEPRO 3

  • PSR

  • "I worked as a Hanover associate on a complex central government technology project. The working relationship with them was over a sustained period of time and I always found them to be supportive and knowledgeable, both on the associate and project side. They understood the complexity of the technical project I was landing into and it was a great fit for my skills, resulting in the right outcome for the client."

    Silvia

    Software Engineer

  • ​"Unlike other recruiters, Hanover treats contractors like human beings, rather than revenue-generating commodities! I would not hesitate to recommend their consultants"

    Chris

    Project Manager

  • ​"Hanover were clear, friendly and straightforward. Their intuition about roles suited to me was excellent and now I love my job!"

    Karin

    SEO Analyst

  • ​"My biggest appreciation of Hanover is that they helped me believe in my own work. It completely paid off and I got the job!"

    Henry

    Digital Designer

  • "What especially impressed me was that Hanover truly listened to what I was looking for and what my expectations for career progression were."

    Teri

    UX Designer

  • ​"Not only were Hanover great to deal with but they also followed up with me when I started in my new job to see how I was settling in." 

    Tom

    System Admin

  • Software Engineer
  • Project Manager
  • SEO Analyst
  • Digital Designer
  • UX Designer
  • System Admin
  • Data
    Data Scientist

    ​Exciting opportunity to join a large Government organisation to help lead multiple data projects using your exceptional experience in machine learning and NLP's.  Must be able to work 1 day a week either in London or Leeds. We are looking for a Data Scientist who will cover multiple projects, with the aim of providing an envelope to call upon surge resource to the team.Skills and Experience:Experience of providing subject matter expertise and guidance to support in the development of clear, specific customer service requirements, managing scope changes to ensure successful project delivery.Evidence of active engagement with stakeholders and negotiation skills and commitment to meeting stakeholder expectations.Excellent oral and written communication skills, with the ability to choose content and style to suit the audience, including large groups. Able to communicate complex and technical concepts and issues to non-technical colleagues, customers, stakeholders and potential customers at all levels.Significant experience of leading on a range of projects, including the allocation of work to other staff, to deliver quality outcomes to deadline and identifying risks.Experience developing processes and procedures to ensure the effective, efficient and robust collection of data.Experience of overseeing an analytical service delivery including the regular production of statistical products and publications.Proven ability to collaborate and build relationships across organisational boundaries through complex service provision, identifying/managing demand in areas where there are shared and conflicting agendas.Experience of working in and leading a multidisciplinary team using Agile methodologiesProven ability to design new data products and analytical outputs that meet the needs of customers.Experience of using statistical packages e.g. SAS, SPSS, Working with R or Python OR experience of using SQLProven ability to contribute to the building of long-term strategic plans & adapt technical thinking at pace in a fast-changing environment.Specialisms:Expertise in the application of several supervised and unsupervised machine learning techniques such as classification (e.g. Random Forests, Support Vector Machine), regression (e.g. Ridge Regression, Lasso), dimensionality reduction (e.g. Principal Components Analysis, t-SNE) and clustering (e.g. KMeans, Hierarchical Clustering).Awareness of techniques for conducting analysis with unstructured data, such as text (e.g. use of Natural Language Processing techniques) and image (e.g. working with DICOM1 data. 1 Digital Imaging and Communications in Medicine – a standard for handling, storing, printing, and transmitting information in medical imaging.Understanding of neural networks / ‘deep learning’Ability to understand Cognitive Artificial Intelligence (cognitive models mimic human thought processes) and semantic engines (information search and retrieval)Experience of assuring quality and robustness of data products that incorporate Machine Learning methods, including ethical and legal considerationsQualifications:Degree in an analytical subject (e.g. mathematics, stats, computer science)

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  • User-Centred Design
    Content Designer

    Working with the UX Lead and UR role on the next design phase, to develop content to support the creation of customer self serve prototypes testing and how the journey for external users could be improved. You'll develop, test and iterate content concepts / prototypes.  Experience of Figma, GDS and Government 

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  • User-Centred Design
    Service Designer

    Join a team providing digital delivery to transform services, support new models of care and drive efficiencies that will allow more time and resources to be spent on those most in need.  As a Service Designer, you will be part of a multidisciplinary team interacting with policy-makers to design and deliver effective user focused services. As this is a new team, the role will require flexibility, adaptability and resilience, with the precise nature of roles shifting based on experience and initial scoping work. You will be joining a friendly team that has a reputation for driving digital innovation.Responsibilities:Working with policy teams to analyse failure within services and identify root causes for that failureIdentify opportunities for cost reduction and improvement within an existing serviceUnderstanding user needs and identify where separate interactions within the health and care system should act as one service that meet that needUnderstanding the existing supporting system of a service and design targeted improvements to that system to accommodate the new service both digital and process basedCreate and rapidly iterate service prototypesIdentify and design new cross government service patterns and standards.Working closely with policy teams, product managers/service owners, user researchers producing service prototypes and influencing product direction. Presenting findings and related design/business recommendations to senior decision makersSupporting a service design community across the Health and Care system to share knowledge and increase the standard of digital deliveryProviding guidance, mentoring and training in service design across the team and ALB network and contributing to capability raisingYour skills and experience:Have a design related degree, or relevant industry experienceBe able to sketch and prototype on paper and in HTMLBe able to work quickly in an agile environmentBe able to explain ideas in a way that other people understandKnow how to interpret user researchUnderstand how form and function work togetherBe able to write for user interfacesExplain design decisions and be able to represent a service at a service assessmentAssess a service and give constructive feedbackCollaborate on designs with a developerEngage the whole multidisciplinary team with the design process, including policy teams and other non-digital specialistsProven experience working with data, from gathering and analysis through to design

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  • Technical
    Head of Development

    ​Join a government agency with a mission to protect and improve the nation’s health and wellbeing and to reduce health inequalities. As the Head of Development you will be central to decisions about the future of the digital service portfolio, technical delivery, on-going success and continuous improvement.Responsibilities:Scope, design, plan and execute software development projects. Be responsible for the technical delivery, on-going success and continuous improvement to our portfolio of web and mobile appsHelp develop and support services by contributing code, testing technologies, and producing rapid prototypesSetup, configure and maintain DevOps tooling and to drive adoption of new tools so teams can improve their integration approachesWork with continuous integration and deployment (CI/CD), Orchestration tools, TDD and code qualityWork with cloud technologies (AWS/Azure), enterprise integration tools and extract, transformation and load (ETL) toolsDeliver digital services in GOV using the GDS service standardEnable a positive technical culture, applying agile methods to development and completing quality assurance practicesAdvise product managers on the estimated effort and technical implications of current user stories, as well as those in the backlogProvide technical leadership and consultancy to both internal and external development teams, ensuring infrastructure is fit for purpose, whilst meeting time and budget restraintsIntegrate software application components, whether developed internally or via external partnersBuild and maintain technical roadmaps, looking ahead for future opportunities or blockers, and ensuring decisions by development teams align with the strategyLeading, managing, and developing all direct reports, ensuring that technology, culture and ways of working are embedded across the team

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  • Technical
    Head of Ops

    ​This is an exciting role at an important UK government agency for a leader in the Azure DevOps space.  Responsibilities:Maintain and manage the infrastructure required for the rollout of continuous integration and deployment pipelines across the department estate of apps and servicesBuild awareness on the potential of CI/CD and DevSecOps practices and build a culture of leveraging these practices for doing things better, reducing re-work, increasing the productivity and optimising the use of existing resourcesLead the service optimisations and automations that reduce technical debt; reduce operational costs and risks; automate toil; and improve the quality and resilience of our service infrastructureDevelop delivery pipelines using GitHub/GitLab and Jenkins for deployments into our path-to-live environments across multiple servicesUndertake skilled platform build/support activities, such as developing hardened base containers, deploying platform services through a CI pipeline making use of infrastructure as codeSupport DevOps engineers in service topology discovery; helping to define QA and deployment pipelines; monitoring and continuous improvementExpert knowledge in the use, development, and maintenance of agile and SecDevOps tooling suites and methods and how these can be implemented into an organisation that is transitioning to new ways of workingLeading, managing, and developing all direct reports, ensuring that Technology and the department culture and ways of working are embedded across the team

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  • Technical
    Machine Learning Devops - Infrastructure Architect

    ​We're looking for a DV Cleared Machine Learning DevOps Engineer who has operated at Architect level to join a security team within a large government department.   Your work will be essential to ensure technical integration capabilities and onboarding of data to enable teams to better respond to personnel security issues. Skills and Experience:Machine Learning techniques for anomaly detection using AWS SagemakerTerraform and Docker for provisioning environments for testingDesign and build of secure environments for algorithm testingImport of test harness data and collection of resultsPrevious Government experience

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  • User-Centred Design
    Senior User Researcher

    Join a large Central Government department to help improve digital services for millions of UK citizens.  Must have strong qualitative and quantitative research experience in an agile environment.  Ideally from public sector background but will consider applicants from large companies too.You will:Work with agile teams to develop and advocate appropriate research strategies within their project area, with the goal of understanding user needs for services, and continually improving services.Develop recommendations based on a variety of research outcomes, evaluate those outcomes to inform the product or service decision.Be accountable for the end-to-end delivery of research, developing and delivering research that considers the time & budget vs outcomes perspective.Incorporate into recommendations and insights, evidence that focuses on user behaviour and experiences of departmental services. Conduct user research using a range of research methods, selecting the appropriate method, both qualitative and quantitative, depending on the requirements of the programme.Experience: ResearchStrategic insightUser centred agile and design practicesUser centred analysisExperience of doing research for internal applications for large private organisations or Government departmentsExperience of doing research for mobile related user needs/problemsExperience of doing user research with Digital Workplace solutions context

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  • Technical
    DevOps Engineer (Azure)

    ​As Development Operations Lead you will closely support the Head of Development Operations to enable the operations team to design, build and operate important technology services. You will be leading the team that is responsible for DevSecOps activities across the agency suite of web and mobile apps, with an aim to make the agency a more data driven, customer focused, digital organisation.Key Duties and Responsibilities:Implementing and supporting the deployment and running of the estate of web and mobile apps and servicesDriving and implementing improvements across the DevSecOps team and activitiesManaging the optimisation of development process pipelines. Identifying optimisation opportunities and driving the implementation of proposed solutions, across the estate of mobile and web apps.Ensuring that cloud platforms are highly available and improving all aspects of service availability in a cost-effective manner.Line managing and ensuring the productivity across a team of DevSecOps Engineers.Delivering SRE activities which continually improve and support the app estate.Working with the Head of Development Operations, Head of Development, other area leads, Product Owners, Business users and 3rd Party suppliers (in public and private sector) to ensure delivery.Seeking to improve your knowledge in work areas and recommend new tools, platforms and ways of working for the team.Using and promoting Agile best practices.Making effective decisions with excellent communicating and influencing skills.Avoiding guesswork by using data and an incremental change approach to drive improvementsEvidencing strong technical leadership qualities, with a passion for delivering leading edge designs and inspiring a culture of technical excellence and innovative solution design.Hands-on leadership and development of DevSecOps / SRE teams for web and mobile apps operations.Delivering constant incremental improvements for web / mobile apps and API operations.Managing highly available services on a cloud platform and implementing CI/ CD technologiesExperience and skills:High level of organisational, time management and prioritisation skills to manage own workload and conflicting demands.Excellent problem solving skills and the ability to respond to sudden unexpected demandsEducated to degree level in relevant subject and/or significant working experienceExperience with implementing and supporting DevSecOps approaches to application testing and deployment.Extensive hands on experience of AWS or AzureHands on Experience with CI/CD pipelines and automated deployments.Hands on experience with Infrastructure as code (e.g Terraform) and enterprise level security.Hands on experience with Microservices, PaaS, SaaS, IaaS and automated monitoring and alertingHands on experience with Azure DevopsExcellent customer and stakeholder management skills.Ability to translate high level requirements into clear and actionable individual objectives

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  • IT Operations
    Oracle ORC Functional Consultant

    HR and Recruitment specialist needed for high profile Government department.  Must have previous commercial experience using ORC (Oracle Recruitment Cloud) and have active SC  Clearance. You will be responsible for delivering and supporting the Oracle Recruitment Cloud (ORC) functionality including reporting, integrations and data related to payroll.  Working closely with the Delivery Manager and business colleagues, you will ensure the system is configured to meet client requirements using standard functionality and by following best practice.​Your skills:Demonstrable experience of designing and configuring Oracle Recruitment Cloud (ORC).Demonstrable experience of Core HR, including the cross module dependencies between Recruitment and Core HR (new hires).Demonstrable experience of developing complex functional designs covering for system functionality, reports, integrations, etc.Ability to work collaboratively with Core HR and Talent Leads and the Client to shape the solution.Experience of coaching and supporting the business to execute system and user acceptance testing.Desirable: Oracle Recruitment Cloud Implementer Certification Experience of Career Page Branding.Knowledge of other Oracle HCM modules beneficial – Core HR, Talent and Learn.Experience of working in a large team including Business Process Owner, SMEs and Product Owners.

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