Steve Hallett
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Steve Hallett

Principal ConsultantSpecialising in Product & Delivery, Technical

With over 20 years experience as a successful consultant, Steve is highly skilled in delivering niche tech and digital experts to complex projects. Steve specialises in Product & Delivery and Technical: Development, Software, Infrastructure, Security & DevOps.

Hanover are proud to support a range of UK Government Departments in their mission to deliver digitised, optimised, public services for the benefit of UK Citizens through consulting and team building.

Our services are available through the following frameworks:

  • G-Cloud

  • DOS

  • Bloom/NEPRO 3

  • PSR

  • "I worked as a Hanover associate on a complex central government technology project. The working relationship with them was over a sustained period of time and I always found them to be supportive and knowledgeable, both on the associate and project side. They understood the complexity of the technical project I was landing into and it was a great fit for my skills, resulting in the right outcome for the client."

    Silvia

    Software Engineer

  • ​"Unlike other recruiters, Hanover treats contractors like human beings, rather than revenue-generating commodities! I would not hesitate to recommend their consultants"

    Chris

    Project Manager

  • ​"Hanover were clear, friendly and straightforward. Their intuition about roles suited to me was excellent and now I love my job!"

    Karin

    SEO Analyst

  • ​"My biggest appreciation of Hanover is that they helped me believe in my own work. It completely paid off and I got the job!"

    Henry

    Digital Designer

  • "What especially impressed me was that Hanover truly listened to what I was looking for and what my expectations for career progression were."

    Teri

    UX Designer

  • ​"Not only were Hanover great to deal with but they also followed up with me when I started in my new job to see how I was settling in." 

    Tom

    System Admin

  • Software Engineer
  • Project Manager
  • SEO Analyst
  • Digital Designer
  • UX Designer
  • System Admin
  • Product & Delivery
    Senior Project Manager

    The Senior Project Manager will be responsible for the successful delivery of IT changes. You will manage project resources, stakeholders, cross functional activities, and dependencies to deliver projects on time, budget and to quality, ensuring alignment to scope with closely managed risks/issues and with a focus on meeting the defined business objectives. The range of technologies, systems, and business functions you will have exposure to makes this role incredibly exciting and an opportunity to grow your skillset. We are looking for high energy levels and a genuine passion to deliver to the highest standard. Ideally you will have experience in delivering previous IT Projects including Modern Desktop, Device Management (Windows, Mobile) Microsoft Azure, O365, cloud technologies. Your role:Defining the Project Scope (including Out of Scope) & approachEngage business functional or IT stakeholders to establish project sponsorship, and collaboratively Project Initiation Documents.Validating the project budget against the project scopeEnsuring all internal Lifecycle processes are followed.Delivery of the project, adhering to the agreed methodologyFormal ‘Business As Usual Handover’ upon completion of project deliveryIdentifying, mobilising and leading a team of SME’sEstablish project plans and initiate project mobilisation including scope, budget, resources, roles and responsibilitiesCreate and maintain accurate, up-to-date project plans, continually revising to reflect changes in the project – and manage third party providers to ensure adherence to planning expectationsCreation & ongoing management of the detailed Project Plan, Risks & Issues Log, High-Level & Milestone PlansManage project financials including initial estimates, budgets and forecastsCreate and maintain accurate Risk / Assumption / Issues / Dependencies (RAID) logs and ensure that the relevant parties are involved in addressing each factorManage project resource allocation, co-ordinating resources to meet project objectivesMonitor and control execution of projects, whether delivered by an internal or third-party teamProvide leadership and decision-making support by establishing project governance. Chair project meetings ensuring the participation of the relevant stakeholders in decision-makingDevelop delivery life cycle documentation as per the internal method requirements and governance frameworkFacilitate project completion and transition to Service/BAU teamsYour experience: Significant project management experience on large projects or programmes of work.Proven ability to control & plan project budgets.MS Azure platformsExperience of Printer deployments eg Manage PrintNetwork delivery experience of new building set up/segregation/WAN installationCyber Systems (software and network) including governanceProven ability to develop and build relationships and partner with senior stakeholders within the business and IT.Strong stakeholder management and communication skillsRelevant Project Management experience across multiple projects in full project life cycles, including complex projects / programme.Demonstrated experience in Project/portfolio Management development and improvement.Experience in documenting requirements resulting in quality deliverables, with limited direction.Self-directed and independent worker who can also lead through cross-functional and cross-organisational projects.

    Apply Now
  • Product & Delivery
    Project Manager

    We're looking for a skilled Project Manager for an important government department. You can deliver assigned projects in accordance with requirements, operational constraints, time, cost and quality as well as lead, coach and develop a delivery team at a local level to deliver project objectives safely and securely.Key Responsibilities:Deliver projects in a sustainable and safe manner.Management of project resources (people, money).Owning and reporting against the project baseline.As required, lead change through the established change processes.Lead, initiate and perform risk identification and subsequent actionQualifications: APMQ, PRINCE2 or equivalent qualification and/or experience. Strong background in delivering technical projectsAbility to work with Engineers

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  • Product & Delivery
    Digital Delivery Manager

    We're looking for a Digital Delivery Manager with experience of working on CDDO compliant digital service and strong Business Change understanding. Your experience:Experienced Agile professional with proven ability to lead teams through the full Agile lifecycle.Strong Stakeholder Management.Excellent managerial skills with the ability to drive and motivate teams.Excellent written and verbal communication skillsStrong task planning and delivery skills.Care, accuracy and attention to detail.A ‘self-starter’ with strong motivation to succeed.Excellent problem-solving skills with a can-do approach.

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  • Product & Delivery
    PMO Analyst

    You will work within the Chief Technology Office alongside user researchers, product managers, architects, and engineers to define and drive our ground-breaking products and services. The PMO Analyst is a key role within the Programme Management Office which aims to enable, support and assure successful delivery of the Programme. The role provides a broad range of programme and project office support. You'll help colleagues to develop, deploy, use and improve a number of core programme and project management processes. The role also produces or supports the production of a range of programme and project management products. You'll act as a ‘centre of excellence, providing expert practical guidance, skills and support for the Senior Management Team and other colleagues in the Programme on programme and project management processes, standards and tools. Your role: Prepare and / or assist with the preparation and maintenance of robust plans at programme and project / function levels.Undertake and / or support the identification, management and reporting of inter-project and external dependencies.Prepare and / or assist with the preparation of programme, project and function reports for Programme management, governance boards and other external stakeholders, coordinating inputs and ensuring the reports are reviewed and approved in accordance with Programme governance arrangements.Undertake and / or support the planning, management, tracking and reporting of the use of resources, human and financial.Support the management of risks and issues, ensuring they are identified, owned, mitigated and reported. Ensure Risk Action Plans are prepared, owned, managed and reported for appropriate to mitigate key risksAllied to the above, support develop, deploy, embed and improve the use of appropriate tools, notably including an Enterprise Project Management solution for milestone reporting and dependency tracking.Undertaking and / or supporting stakeholder management and communications activities with internal and external stakeholders, helping to ensure effective communication and coordination of activities across the Programme.Participate in the design, development and quality review of new and improved programme and project management processes, standards and tools.Lead and / or support the effective deployment and compliant usage within projects and / or functions of processes, standards and tools. This includes providing coaching and support to help colleagues to build their skills and knowledge.Produce metrics and reports that track the usage of the Programme’s project management processes.Examine Atlassian and other vendor tooling for programme adoption.Liaise with tools vendors re requirements specifications, implementation plans and training.Experience: An agile or lean delivery or project management qualification.Planned and delivered PMO products and services within agreed time, cost and quality constraints.Managed stakeholder expectations and facilitating discussions about high risk and complexity within constrained timescales and resources.

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  • Technical
    Information Security Manager

    We're hiring a Information Security Manager for a government agency to manage data protection security and business continuity. You'll need strong operational, organisational and communication skills. Key Experience:Information security data protectionBusiness continuityPresentation skillsRisk managementPower BIExcelPPT

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  • Product & Delivery
    Network Products Owner

    The Networks Product Owner is responsible for the products and services within the Networks Product portfolio, including:Overseeing the road-map for Networks Product portfolio, ensuring alignment to the long-term visions and objectives of the Head of Infrastructure Products as well as the needs of the business.Overseeing the overall quality of the Networks products and services, including continuous service improvement, ensuring that they meet the needs and expectations of the wider business.Providing leadership and direction to Networks Product Teams, supporting the handling of major operational issues, overseeing programme management activities to ensure alignment to the agreed SLAs/OLAs and the necessary business and IT Service Management processes. Working with other Product Owners as well as engineering leads and network engineers.Identifying opportunities to exploit and enhance hybrid cloud services.Representing Networks Product Teams at key governance forums, reporting on progress and operational issues, escalating to the Head of Infrastructure Products as appropriate. Owning the budget and allocation of funding for the Networks Product portfolio based on priorities set by the Head of Infrastructure Products, inputting into agile business cases as needed.Endorsing and communicating the benefits and performance of the products and services, working with Senior Service Partners to ensure continuous alignment to business needs.Supporting Product Teams through SME insight as a recognised expert, remaining abreast of industry best practice and cascading ways of working for Agile and Lean practices, supporting and challenging Network Product Teams to use the right approaches within their work.Your skills: We are looking for someone who can demonstrate the skills below to an expert level: Strategic Ownership Financial Ownership User FocusOperational Management Agile Working  

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  • IT Operations
    Senior Web Ops Engineer

    This role is to provide technical engineering capability for the Web Operations team, responsible for supporting production systems and working with Agile development teams to delivery new services in a highly available and supportable configuration using DevOps processes and tooling providing. The Senior DevOps Engineer will have strong technical skills in the appropriate technologies to support the delivery of secure infrastructure required.Skills Required:Strong experience of creating and support AWS technologiesDeploying, managing and scaling applications on KubernetesExperience in working in DevOps and Agile environmentsAutomation tooling (e.g. Terraform, Ansible or Puppet)Scripting/Programming experience (E.g. Python, Java, Go)Project Overview: This project is focused on delivering new infrastructure improvements to implement new infrastructure solutions using cloud technologies, which includes developing a new FTP solution, refining and improving AWS security controls and looking to further migrate on-premise infrastructure to AWS.

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  • Product & Delivery
    Delivery Manager

    We're looking for a Delivery Manager with the flexibility to adapt in a dynamic/complex environment. You have Government experience, preferably working in secure IT and with CRM’s/Sharepoint/VMWare/Email GatewaysYour experience:Used agile or lean ways of working to deliver technical products or services to a user base with diverse needs.Implemented and used agile or lean tools for managing product estimation, prioritisation, risks and dependencies, e.g. Jira, Confluence.Planned and delivered complex features or products within agreed time, cost and quality constraints.Reported on product delivery and consolidating reports across multiple products to give a portfolio-wide or programme-wide view.Written successful business cases, budgets and cost models, and taken them through appropriate governance in the private or public sector.Delivered products through cross-functional teams and through third party suppliers with complex commercial arrangements.Managed stakeholder expectations and facilitating discussions about high risk and complexity within constrained timescales and resources.An agile or lean delivery or project management qualification.

    Apply Now
  • IT Operations
    Service Partner

    Join a Central Government agency! The Service Partner is responsible for day-to-day relationships with business and product stakeholders, acting as the ‘front-door’ into the IT Service Management organisation for business and product stakeholders. The IT Service Management department is moving to a product centric way of working whereby Product Teams are empowered to take on devolved responsibility for operational Service Management activities to manage risk, build trust and enable the organisation to work faster and more collaboratively. You will receive access to relevant civil servant training as part of this role, including in commercial and IT Service management, including:  ITIL CIPS Strategic Decision MakingLeadership SkillsYour role:  The Service Partner is responsible, for the product and business functions they are aligned to, for: Acting as a single point of contact, providing an escalation route for issues impact the functions and products as required.Managing service expectations with customers and escalating to the Senior Service Partner when appropriate.Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues.Tracking operational needs, end-user satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through to implementation, sharing wider themes and trends with the Senior Service Partner.Identifying and highlighting incoming demand requirements to key stakeholders.Supporting and promoting governance between departments and other Directorates, including third party suppliers as appropriate.Your skills: We are looking for someone with strong technical skills and proven experience in Service Partnering activities, who can demonstrate the skills outlined in the Business Relationship Manager role-level, in particular:  Relationship Management Strategic Thinking Ownership and Initiative User Focus Technical Understanding A minimum of ITIL Foundation is required for this role.

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Cybersecurity
cybersecurity

​We’re living in an increasingly connected world, with a growing number of devices and digital services collecting, storing and processing more data than ever before.Emerging technologies continue to add value to our lives in work, social and consumer settings, but how does this impact cybersecurity risk?​Our Digital FootprintOur personal data is collected in countless ways. Manufacturers collect technical data when we have issues with an app or our computer, we fill out online forms to access public WiFi when we travel, retailers collect our behavioural and demographic data to inform advertising efforts – the list goes on.According to anti-virus provider Kaspersky, more than 940,000 of its users were attacked by malware designed to harvest a variety of data on their computers in the first half of 2019. In a world where most transactions are now done online, we often assume organisations will have appropriate security measures in place, but even the most sophisticated cybersecurity technology isn’t foolproof. A study from Juniper Research predicts annual online payment fraud losses from ecommerce, airline tickets, money transfer and banking services will reach $48 billion by 2023.​Emerging Technology and Increased ConnectivityAs businesses continue to disrupt traditional industries with emerging technologies, there is immense opportunity to create value but equally a greater need for security. Although IoT offers endless possibilities – from smart homes to entire smart cities, data sharing and connectivity between devices leave businesses significantly more vulnerable to a breach.The sheer amount of data being collected, not to mention how and where it is collected, processed and stored, makes it extremely difficult to safeguard. When a breach occurs in one data point, the entire ecosystem is at risk of being compromised. In the absence of official IoT guidance, technology partners are left to develop their own cyber risk policies as data governance is not evolving at the same pace.​Data Protection LegislationJust over half of all countries globally have some form of privacy and data legislation in place, and nearly one in three companies fall under the EU GDPR jurisdiction. GDPR applies to any organisation processing data of EU citizens, requiring the secure storing and processing of all sensitive data using appropriate operational and technical measures. It holds businesses accountable for managing security risk, reporting incidents and minimizing the impact when they do occur.Data protection should be the concern of more than just the IT department, and organisations should demonstrate shared accountability across key business functions. In its latest annual Cyber Security Breaches Survey the Government Department for Digital, Culture, Media and Sport (DCMS) reported that cyber security is a high priority for 78% of businesses, up from 74% last year.Among the organisations that identified breaches or attacks (32%), the most common were due to phishing emails, impersonation and viruses or other malware. 30% of businesses made changes to cyber security in regard to policy, training, system configurations and contingency plans because of GDPR, but there’s still a long way to go.​If you're looking for a new job in data, analysis, marketing, tech or digital, head over to our jobs page for our featured jobs or to submit your CV!

Cloud
evolution of cloud computing

At a time when Digital Transformation is on everyone’s lips and the sheer volume of tech coverage around some of the usual suspects such as AI, VR and Big Data is huge – Cloud Transformation is still current and one of the most prioritised initiatives for both big and not so big businesses across EMEA going into H2.It is no longer a question of whether or not companies will undergo a cloud transformation – but what services should be shifted into the Cloud exactly, how quickly can this happen, how much will it cost or indeed save the business and what are the priorities; from either a bottom up or a top down strategic approach. Cloud computing has an ability to kick-start other activities, for both external customers and internally as an organisation.​Short History of Cloud ComputingCloud Computing has been around for years and started back in the 60’s when an intergalactic computer network was first conceptualised by JCR Licklider. Since then, Cloud Computing has evolved somewhat. By the late 90’s, Web 2.0 came around, thanks largely to the availability of much improved bandwidths for the masses.SFDC arrived in 1999, leading the charge of delivering enterprise applications through a relatively basic website, laying the foundations for other software houses to begin delivering applications over the internet too. Google and others began offering browser-based enterprise applications including Google Apps (G Suite) as Web 2.0 really took off and another SaaS milestone passed. Microsoft contended with Office 365. Oracle, SAP and Microsoft encouraged their customers to upgrade to new cloud-based products over the next few years with great success. Monthly subscription services also appealed to IT buyers to avoid the CapEx peeks associated with hardware and software upgrades.Amazon Web Services (AWS) emerged in 2002, before launching Elastic Compute Cloud (EC2) in 2006. Today, they dominate the global IaaS market and according to Gartner in 2017, many enterprises now spend more than $5m of their IT budgets on Amazon’s cloud services a year.The next decade of Cloud Computing will be just as eventful. Security in the Cloud is perhaps now seen as a strength rather than a perceived weakness early on. Over the course of the past decade, cloud computing has evolved from being something service providers told companies they should be adopting to becoming the technological lifeblood that runs through most modern enterprises.​Legacy providers vs. cloud native suppliersLegacy software providers, such as Microsoft, Oracle and SAP, have all made a concerted effort over the past decade to encourage users of their on-premise software offerings to upgrade to their cloud equivalents that they usually subscribe to on a pay-as-you-go basis. This, in turn, has seen IT departments gradually shift away from treating their software and hardware purchases as “big bang” capital expenditures that happen once every so often (or as the upgrade cycle dictates).As enterprises have become increasingly accustomed to the pay-as-you-go cloud billing model, treating IT purchases as more of a day-to-day expense has become the norm, and – where SaaS is concerned – there is still a lot of room for market growth. Particularly, there are still plenty of enterprises yet to join the cloud software bandwagon, points out John Dinsdale, chief analyst at IT market watcher Synergy Research Group.“Traditional enterprise software vendors like Microsoft, SAP, Oracle and IBM still have a huge base of on-premise software customers and they are all now pushing to aggressively convert those customers to a SaaS-based consumption model,” he says.“At the same time, born-in-the-cloud software vendors like Workday, Zendesk and ServiceNow continue to light a fire under the market and help to propel enterprise spending on SaaS.”​IaaS and the public cloudAnother important milestone in the development of the cloud market as we know it today was the emergence of Amazon Web Services (AWS) in 2002. The company provided a suite of cloud-based infrastructure services including storage, computation and even human intelligence through the Amazon Mechanical Turk.Then, in 2006, Amazon launched its Elastic Compute Cloud (EC2) as a commercial web service that allows small companies and individuals to rent computers on which to run their own computer applications. Today, the firm is the undisputed leader of the infrastructure as a service (IaaS) market, the company continues to add thousands of new services and features to its cloud services portfolio each year, and is a bone fide multibillion dollar enterprise.According to figures published by IT analyst house Gartner in 2017, many enterprises now spend more than $5m of their IT budgets on Amazon’s cloud services a year. “With an accelerating pace of innovation on top of an already rich portfolio of services, and an expanding impact across a range of IT markets, [AWS] is the provider most commonly chosen for strategic adoption,” stated Gartner in its 2017 IaaS Magic Quadrant report, which ranks the runners and riders of the cloud infrastructure sector. While not the ideal for every need, it has become the ‘safe choice’ in this market, appealing to customers that desire the broadest range of capabilities and long-term market leadership.”​Cloud service providers: The runners and ridersAmazon, in particular, initially started out pitching its wares to startups, hailing the public cloud as way to get their businesses up and running without having to shell out tens of thousands of pounds to acquire on-premise servers, storage and networking equipment.Unburdened by the capacity, cost and maintenance constraints that come from having to rely on traditional, legacy, on-premise hardware, this eased the path from startup to scale up for many of these early cloud-adopting companies. So much so, “cloud-native” organisations (as they came to be known) started to emerge that were able to out-innovate their longer-established (and oftentimes better-funded) peers because the business agility cloud afforded them.The Google Cloud Platform, which is the coverall term used for its IaaS offerings, has also followed a similar path, by starting out focusing on winning over startups, before ramping up the enterprise-readiness of its services to boost their appeal to a wider range of users. Keen to prevent their hold on whatever market they’re operating in from weakening, enterprises soon followed the lead of their nimbler, cloud-native contemporaries and began looking for ways to reduce their reliance on on-premise technologies too. And it is here that Microsoft, with its Azure public cloud proposition and its sizeable enterprise install base, has found itself with something of an advantage over its startup-focused competitors.While Amazon and Google have both sought to increase the enterprise-readiness of their offerings, as they have set their sights on conquering the world of corporate IT, Microsoft has years of experience in knowing what CIOs look for in a prospective IT provider. Originally pitched as Microsoft’s take on platform as a service (PaaS) at launch in 2012, the remit of Azure was extended to include IaaS in spring 2013 with the general release of Azure Virtual Machines around that time.On the back of long-term users of the Redmond giant’s on-premise technologies upgrading and migrating workloads to Azure, Microsoft is now regularly cited by the analyst community as being the second biggest IaaS provider (after AWS) in the world.“Microsoft is frequently chosen as a strategic cloud provider by customers that are committed to Microsoft technologies or that like Microsoft’s overall cloud strategy, which spans IaaS, PaaS, SaaS and on-premises solutions,” said Gartner, in its 2017 IaaS Magic Quadrant report. Microsoft is leveraging its tremendous sales reach and ability to bundle Azure with other Microsoft products and services to drive adoption. It is steadily growing the size of Azure customers; many are beginning to spend more than $500,000 a year, and a few exceed $5m in annual spending.​The evolution of cloudCloud has also prompted a number of other service providers to tweak their product offerings and wider business strategies to account for the change in enterprise IT buying behaviour this industry mega-trend has brought about. HPE, Dell and VMware, for example, initially set out to go head-to-head with Amazon, Google and Microsoft before calling time on their public cloud initiatives at various points over the past five or so years, citing competitive pressures.While some have opted out of the game altogether, VMware and Rackspace have taken a slightly different route, with both positioning themselves as organisations that can help enterprises manage the applications and workloads running in their competitors’ public clouds.In the case of Rackspace, it ended up ceding its initial early lead in the IaaS market to AWS, and since 2015 (or thereabouts) has moved to help enterprises manage their Amazon, Microsoft and Google cloud deployments. This pivot has paid off for the firm, with its AWS managed service offering regularly flagged by the firm as being one of the fastest-growing parts of its overall business.VMware, meanwhile, sold off its public cloud business to French IaaS challenger, OVH, in April 2017, having spent a couple of years before that repositioning itself as a hybrid cloud provider that can help enterprises manage and applications in the AWS and Microsoft clouds.​Where next for Cloud Computing?In light of all this, it is fair to say the next 10 years of cloud are likely to be just as eventful, as enterprise appetites for the technology (and their expectations about how it will benefit their organisations) continues to grow, adds Synergy Research’s Dinsdale.“Major barriers to cloud adoption are now almost a thing of the past, with previously perceived weaknesses such as security now often seen as strengths,” he says. “Cloud technologies are now generating massive revenues for cloud service providers and technology vendors and we forecast that current market growth rates will decline only slowly over the next five years.”​If you're looking for a new job, check out our featured jobs and send us your CV here!Hiring for your team? 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