Business analysts understand and analyse user and business needs. They understand how to investigate, analyse, visualise, articulate and solve complex problems and concepts, and make disciplined decisions based on available information. They can identify and explore opportunities for service and business improvement and represent real-world situations with buisness modelling.
A delivery manager is accountable for the delivery of products and services. They can lead on a range of Agile and Lean tools and techniques, with an ability to coach within and outside a team. Delivery managers support effective budget management, understand the different phases of product delivery and can contribute to, plan or run these.
A product manager is responsible for the quality of their products, using knowledge of user needs and business goals to frame problems and set priorities for your delivery teams. They can demonstrate an understanding of user-centered design, technology and data perspectives and can manage the operational process of designing and running a product or service throughout its entire product life cycle.
Programme Delivery Manager
A programme delivery manager is accountable for the delivery of complex products and services that are being delivered by multiple teams or have high technical or political risk. An important part of their role is to communicate effectively across organisational, technical and political boundaries, understanding the context. They know how to solve issues, unblock problems and maintain delivery momentum.
A service owner is accountable for the quality of their service. In this role you could be expected to adopt a portfolio view, managing end-to-end services that include multiple products and channels. You can apply an agile mindset to all aspects of your work, understand product management processes, phases of service delivery and operational lifecycles. Through strategic ownership you can also develop ambitious visions and strategies and have a user-centred focus.