The Configuration Analyst will provide administrative support to the Senior Change Manager, working with Product Teams to ensure that timely updates are made to the Configuration Management Database (CMDB) off the back of any changes made to entries within the CMDB.
The Configuration Analyst is responsible for:
Providing administrative support to the Senior Change Manager via maintenance of the configuration management database (CMDB), ensuring quality and integrity of data.
Supporting the Senior Change Manager during Boards and other forums.
Supporting Product Teams to plan and roll out software, designing and implementing changes to systems and services.
Working closely with testing and Product Teams to ensure that the required data is prepared.
Production of timely Change Management reporting and management information to feed into weekly forums or as required.
Proactively focusing on continuous improvement of self and service, working with others to improve the user experience, simplify processes and improve efficiency of IT Services to enable the Government’s diplomatic, development and consular work around the world.