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Salesforce Business Analyst

Job Description

We’re looking for an experienced self-motivated Business Analyst with experience in coordinating projects across cross functional teams including agile teams globally. You will work directly with multiple stakeholders within the business but also the CRM team to ensure delivering on track within scope.

As BA you have deep functional knowledge about the business application of the system being developed. You will work with the Product Manager to ensure that functional requirements are accurately captured and conveyed to the Agile team through well written user stories.

Key responsibilities:

  • Work closely with relevant stakeholders to gather, understand and define business requirements

  • Understand the structure, policies and operations of an organization to recommend solutions that enable the organization to achieve its goals

  • Develop user stories and to-be process flows to support the design and development of our Salesforce solution

  • Partner with the Product Manager to translate product roadmap features into well-defined product requirements/user stories

  • Work collaboratively with team members to design a solution that will meet business requirements and create user stories

  • Collaborate with developers and QA to test and verify that solutions will meet business requirements

  • Plan and drive key meetings with stakeholders and experts including requirement sessions, system demos and user acceptance testing

  • Participate in prioritization meetings with the SCRUM master and Product Owner

  • Manage risks and issues, escalating to senior stakeholders for resolution

  • Coach and facilitate champion users across various teams to enhance their success

  • Provide ongoing production support, including responding to user issues, collaborating with the technical team to analyze and resolve reported system issues, and communicating the resolution of issues to the departments

  • Document use cases, business/system/functional requirements


Competencies & Qualifications:

  • Excellent interpersonal skills, verbal and written communication in English

  • Excellent stakeholder management skills

  • Strong organisational skills

  • Team player

  • Experience of working in an agile environment

  • Highly adept to change and willingness to learn

  • Strong experience with Salesforce CRM (primary Sales Cloud, Experience Cloud)