The Senior Desktop Product Manager is responsible for the quality of the products within their scope, ensuring that the Desktop Product Teams adhere to all appropriate policies and processes and the quality of the products and services developed within the Desktops Product portfolio. You will manage one or more Desktop Product Teams working with multi-disciplinary business areas and stakeholders.
Your main responsibilities include:
Maintaining the road-map for Desktop products, ensuring alignment to the Desktop Product Owner’s portfolio level road-map and the needs of the business.
Managing the quality of Desktop products, including continuous service improvement, ensuring that they meet the needs and expectations of the wider business.
Ensuring alignment to ITSM policies and processes, escalating to the appropriate ITSM contacts as needed.
Defining and creating approaches to product management, implementing ways of working and coaching the Product Team.
Directing the Desktop Product Team on which tools or methods to use at each stage of the product lifecycle to meet the needs of the end users across multiple channels and providing insight on how user needs may change overtime.
Managing the day-to-day operation of the Desktop Product Team, leading programme management activities and meeting agreed SLAs/OLAs and the necessary business and IT Service Management processes.
Anticipating problems and implementing mitigations to defend against them, articulating problems and helping the Product Team to resolve the problems.
Monitoring and reporting on the development and maintenance of products, operational risks and issues, escalating up to the Desktop Product Owner as needed.
We are looking for someone who can demonstrate the skills:
Managing a Quality Service
Seeing the Big Picture
Delivering at Pace