The Service Partner is responsible for day-to-day relationships with business and product stakeholders, acting as the ‘front-door’ into the IT Service Management organisation for business and product stakeholders.
Acting as a single point of contact, providing an escalation route for issues impacting the functions and products as required
Managing service expectations with customers and escalating to the Senior Service Partner when appropriate.
Tracking operational needs, end-user satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through to implementation, sharing wider themes and trends with the Senior Service Partner.
Identifying and highlighting incoming demand requirements to key stakeholders.
Supporting and promoting governance between the department, wider Directorates, including third party suppliers as appropriate.
Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues.
Business Relationship Management skills
Strong understanding of how ITSM works
Communication & Operations skills