The Service Partner is responsible for day-to-day relationships with business and product stakeholders, acting as the ‘front-door’ into the IT Service Management organisation for business and product stakeholders.

• Acting as a single point of contact, providing an escalation route for issues impacting the functions and products as required

• Managing service expectations with customers and escalating to the Senior Service Partner when appropriate.

• Tracking operational needs, end-user satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through to implementation, sharing wider themes and trends with the Senior Service Partner.

• Identifying and highlighting incoming demand requirements to key stakeholders.

• Supporting and promoting governance between the department, wider Directorates, including third party suppliers as appropriate.

• Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues.

Experience:

• Business Relationship Management skills

• Strong understanding of how ITSM works

• Communication & Operations skills