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Service Partner

Job Description

The Service Partner is responsible for day-to-day relationships with business and product stakeholders, acting as the ‘front-door’ into the IT Service Management organisation for business and product stakeholders.

  • Acting as a single point of contact, providing an escalation route for issues impacting the functions and products as required

  • Managing service expectations with customers and escalating to the Senior Service Partner when appropriate.

  • Tracking operational needs, end-user satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through to implementation, sharing wider themes and trends with the Senior Service Partner.

  • Identifying and highlighting incoming demand requirements to key stakeholders.

  • Supporting and promoting governance between the department, wider Directorates, including third party suppliers as appropriate.

  • Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues.


  • Business Relationship Management skills

  • Strong understanding of how ITSM works

  • Communication & Operations skills