Back to Blogs
Service Design
Share this Article

Case Study: Service & Interaction Design

  • Publish Date: Posted over 1 year ago

Department For Transport

​Ensuring accessibility compliance was a primary objective. Designers worked to understand customer needs through analysis of accessibility regulations and user stories/behaviours. Through front-end design and prototyping, they demonstrated innovative insight into how services could be enhanced. The designers also acted as a first point of contact and design authority for existing employees within the department, disseminating knowledge for future understanding.

​To support the needs of service accessibility projects, Hanover deployed a team of Designers, focusing on Service and Interactive Design, into the Department for Transport (DfT).

​Experts Supplied:

  • Service Designers

  • Interaction Designers