We're hiring a System Analyst to join a UK government healthcare agency.

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Responsibilities:

• Evaluate systems workflow, anticipate and capture requirements, uncover areas for improvement, and support the definition of solutions.

• Participate in requirements workshops with business stakeholders, ensuring a systematic approach for eliciting, capturing, and evaluating user requirements.

• Analyse and review IT systems support incidents to identify opportunities for improvements and risk in current systems

• Define and produce appropriate analytical artefacts detailing functional or non-functional requirements, including systems and business workflow process maps

• Assess and drive process improvement initiatives and support any accompanying business change

• Build relationships and work closely with product owner, instrument and software vendors, process design team, data science team, and compliance team, and wider T&T systems owners

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Experience:

• Working with IT systems in operations, support or implementation context.

• Working with systems users and proving excellent communication skills through establishing positive relationships.

• Maintaining robust analysis processes in a complex stakeholder environment, using a range of systems analysis artefacts, such as systems workflow process maps and deviation/defects logs.

• Experience of working with multiple software vendors in an integrated environment.

• Strong technical skills: able to identify, articulate and appropriately document technical risk, blockers and impediments within a complex IT environment.

• Ability to perform comprehensive requirements evaluation in an ambiguous environment, clarifying strategies, needs and wants to illustrate clear deliverables and outcomes.